Shipping & Returns Policy
Policies and Procedures
- Orders may be placed directly online or by contacting one of our customer service representatives (ph 973-244-4444) (email firstname.lastname@example.org).
- All orders received will be processed and emailed to you for your reference. Please call or email us immediately if you notice any discrepancies with your order.
- For assistance with custom orders or technical details, please contact a sales representative directly (ph 973-244-4444) (email email@example.com). Custom orders include any specification or modification that differs from the description provided online.
- Our customer service representatives are available to assist you in discussing custom capabilities, additional costs and estimated lead times. All custom orders are non-returnable and non-refundable.
All in stock items typically ship within 7 business days. Custom items may increase lead times for which a customer service representative will contact you to confirm details. Please note lead times provided on our website at the time you place your order.
Please inspect your shipment immediately upon arrival. Claims for damages or shipping discrepancies must be made to Luxe Light Studio within 5 days of arrival. All packing material and boxes must be in original condition and photographs provided of defective/incorrect items. Please contact our customer service team to arrange a replacement order as quickly as possible. (ph 973-244-4444) (email firstname.lastname@example.org)
- Returns are accepted within 30 days of delivery for uninstalled, non-custom fixtures in all original packaging.
- All returns are subject to a 25% restock fee.
- Prior authorization is required for all returns. Any return received without prior authorization will be ineligible for a Luxe Light Studio refund and will only be returned to you at your expense.
- All “sale” items are final sale. Not returnable or refundable.
- Refunds generally take 7 to 10 days after the product has been received and inspected at our warehouse.